Refund policy

Effective Date: January 5, 2026

Thank you for shopping at Sekage.com. We want you to be confident in your purchase. If something isn’t right, this policy explains how returns, refunds, and exchanges work.

1. Return Eligibility & Timeframe

You may request a return within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in original condition

• Be returned in original packaging

• Include all tags, accessories, and inserts

• Include proof of purchase (order number or receipt)

Returns that do not meet these conditions may be refused or returned to the customer.

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Personalized or custom-made products

• Gift cards

• Items damaged due to misuse, negligence, or normal wear and tear

These exclusions do not affect your statutory rights where applicable.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at orders@sekage.com within 30 days of delivery

2. Include your order number and reason for return

3. Wait for return approval and instructions

4. Ship the item back using the provided instructions

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

• Customer-initiated returns: The customer is responsible for return shipping costs

• Damaged, defective, or incorrect items: Sekage.com covers return shipping

Original shipping fees are non-refundable unless the return is due to our error.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

• Refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Processing times may vary depending on your bank or payment provider

6. Exchanges

We do not offer direct exchanges.

If you wish to exchange an item:

• Return the original item following this policy

• Place a new order separately

In some cases, store credit may be offered at our discretion.

7. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include photos of the item and packaging

We will cover return shipping and offer a replacement or full refund.

8. Wrong Item Received

If you receive an incorrect item:

• Contact us within 48 hours of delivery

• We will provide return instructions at no cost to you

Once confirmed, we will ship the correct item or issue a refund.

9. International Returns

International customers are responsible for:

• Return shipping costs (unless the item is defective or incorrect)

• Any customs duties, taxes, or import fees related to the return

Original customs duties and taxes are non-refundable.

For EU customers, this policy operates alongside applicable consumer protection laws, including the 14-day right of withdrawal, where required by law.

10. Restocking Fees

We do not charge restocking fees.

11. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment account again

2. Contact your card issuer or payment provider

3. If still unresolved, contact us at billing@sekage.com

12. Legal Compliance

This policy complies with applicable consumer protection laws in:

• The United States

• Canada

• The European Union

Nothing in this policy limits your statutory rights under local law.

13. Contact Us

For questions about returns or refunds, contact:

Sekage.com
Elizabeth, NJ 07208
United States
Email: orders@sekage.com