How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Review our Shipment & Refund policy carefully. Or email us at orders@sekage.com.

How long does it take to process my order?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once processed, you’ll receive a confirmation email with tracking details.

What shipping methods do you offer and how much does shipping cost?

Shipping methods and costs are calculated at checkout based on your location and selected option.

How long does delivery take?

After processing, delivery usually takes 5–10 business days in the U.S., 7–14 in Canada, and 7–15 in Europe.

How can I track my order?

You’ll receive a tracking link by email once your order ships. Tracking updates may take 24–48 hours.

What happens if my package is delayed or lost?

Contact support@sekage.com with your order number and we’ll assist you.

What payment methods do you accept?

We accept major credit/debit cards and secure checkout options.

Can I cancel or modify my order?

Orders can only be modified before they are processed.

How do I check my order status?

Check your confirmation and shipping emails for tracking information.

Is my payment information secure?

Yes. Payments are encrypted and securely processed.

What currency are prices shown in?

All prices are shown in USD. Banks may apply conversion fees.

What is your return policy?

We accept returns within 30 days of delivery if items are unused and in original packaging.

How do I start a return?

Email support@sekage.com with your order number and reason for return.

Who pays for return shipping?

Customers cover return shipping unless the item is defective or incorrect.

How long do refunds take?

Refunds are processed within 5–10 business days after inspection.

Do you offer exchanges?

Yes, exchanges are available depending on product availability.

What items are non-returnable?

Final sale or personalized items cannot be returned.

Sekage is a U.S.-based e‑commerce brand offering everyday gear, wallets, jewelry, and tech accessories.

How can I contact customer support?

You can reach us at support@sekage.com.

What are your customer service hours?

We respond within 24–48 business hours, 9:00 AM–9:00 PM ET.

Do you store my personal information?

We only collect data necessary to process orders and provide support.

Where are you located?

We are currently based in New Jersey, United States.

How can I stay updated on new products and sales?

Subscribe to our email list for updates and promotions.

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